Technical Support Engineer-Plano
Employment Type:
Direct Hire
Job Number: 28777
Pay Rate: 100,000
Location Requirements: Hybrid
Job Description
Technical Support Engineer
Direct Hire | Hybrid | Plano, TX
$80-100k + AMAZING PERKS & BENEFITS (Medical, options, 401k)
Imprimis Group / IGXperts is partnering with a rapidly growing, well-funded technology company that’s building something genuinely different in the IoT space. They’re early enough that you can still make a real impact but established enough to have strong backing and momentum.
Our client is expanding their support team and needs someone who can step in, take ownership, and work directly with customers to solve complex technical issues.
This is not a ticket-closer role. It’s for someone who likes digging in, figuring things out, and being the go-to person when things get complicated.
Responsibilities:
Requirements:
If you’re someone who enjoys solving real problems, working directly with customers, and being part of a team that’s still being built, this is worth a conversation.
Amazing opportunity with a growing company! Please send your resume to recruiting@imprimis.com for immediate review as we are interviewing immediately in this thriving market! Thank you and we look forward to partnering with you! APPLY TODAY!
#ImprimisGroup#IGXperts #HotJob #TechnicalSupportEngineer #ApplyToday
Direct Hire | Hybrid | Plano, TX
$80-100k + AMAZING PERKS & BENEFITS (Medical, options, 401k)
Imprimis Group / IGXperts is partnering with a rapidly growing, well-funded technology company that’s building something genuinely different in the IoT space. They’re early enough that you can still make a real impact but established enough to have strong backing and momentum.
Our client is expanding their support team and needs someone who can step in, take ownership, and work directly with customers to solve complex technical issues.
This is not a ticket-closer role. It’s for someone who likes digging in, figuring things out, and being the go-to person when things get complicated.
Responsibilities:
- Own technical issues from first report through resolution—no handoffs
- Troubleshoot across hardware, firmware, and cloud environments
- Monitor system performance and respond to issues before they escalate
- Use data (SQL, Databricks or similar) to understand root causes
- Deep investigation to identify patterns in system behavior or hardware failures
- Work directly with customers—clear, confident communication is key
- Partner with product and engineering teams to escalate and resolve deeper issues
- Help build documentation, runbooks, and support processes as the team grows
- Participate in an on-call rotation (nights/weekends/holidays rotate, with flexibility built in)
Requirements:
- 3+ years in a technical support or customer-facing role
- Bachelor’s degree highly desired
- Strong troubleshooting skills across multiple systems, experience working directly with customers, strong technical support and resolution skills
- Excellent communication skills, ability to break down complex issues clearly
- SaaS experience is strongly preferred, experience with IoT, hardware, or embedded system
- SQL experience required; Databricks or similar is a plus
- Able to work independently but also collaborate with a small team
- Open to an on-call schedule
- Familiarity with tools like Salesforce, Zendesk, or Jira
- Exposure to SRE or cloud-based environments
If you’re someone who enjoys solving real problems, working directly with customers, and being part of a team that’s still being built, this is worth a conversation.
Amazing opportunity with a growing company! Please send your resume to recruiting@imprimis.com for immediate review as we are interviewing immediately in this thriving market! Thank you and we look forward to partnering with you! APPLY TODAY!
#ImprimisGroup#IGXperts #HotJob #TechnicalSupportEngineer #ApplyToday
Meet Your Recruiter
Jamie Shimek
Text me about this job - 972-419-1679
Please include your name and Job Title in your Text.
Thanks!
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Plano, TX
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!