Customer Service Representative

The Colony, TX 75056

Employment Type: Temp to hire Category: Customer Service Rep Job Number: 28353 Pay Rate: 16.00 Location Requirements: On-Site

Job Description


Imprimis Group, Inc. has partnered with a leading recycling services client in The Colony, TX that is hiring for Customer Service Representatives.  Our client is growing and hiring top talent to join their customer service team.  This role is to support the companies clients and venders via phone and email to maintain strong relationships and expectations while exceeding client expectations.   

CSR LEVEL I | REMOTE– THE COLONY, TX
$16/HOUR  | CONTRACT TO HIRE


GREAT CULTURE & BENEFITS & TEAM ENVIRONMENT – GROWTH POTENTIAL

Requirements:
  • High School Diploma, 4-year degree preferred or equivalent work experience
  • 2+ years customer service in a client support role, customer interfacing experience including high volume call centers.
  • Knowledge and experience with MS Office: Excel, Word and Outlook, and comfortable with internet research
  • Attention to detail, articulate and strong written communication skills, ability to multi-task and flexibility.
  • Must possess excellent organization skills, be a team player and deadline driven.
  • Must possess strong analytical and problem-solving skills.
  • Must be able to maintain confidentiality and client records.

Main Responsibilities (but not limited to):
  • Heavy interaction with clients and vendors via inbound calls and follow up via outbound calls and emails (Outlook)
  • Manage inbound CRM system in a queue setting.
  • Log into CRM System daily as required by company standard operating procedure.
  • Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution.
  • Dispatch service requests and follow through to ensure service completion.
  • Heavy email and phone communication with clients and vendors, including corporate level interactions.
  • Reference client master files to seek out price for services/waste streams.
  • Assist with online research and update accounts. 

 

If you are looking to join a company with competitive pay, great work life balance, outstanding environment and growing – LOOK NO FURTHER! For immediate consideration please send your resume in Word to Recruiting@imprimis.com today! Apply today – interviews are being conducted!

#IMPRIMISGROUP #HIRING #CSR #CUSTOMER SERVICE #APPLYTODAY

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Jamie Shimek

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About The Colony, TX

Explore job opportunities in the vibrant area surrounding The Colony, Texas! Nestled in the heart of the Dallas-Fort Worth metroplex, The Colony offers a perfect blend of suburban charm and urban amenities. With easy access to major highways, top-rated schools, and a plethora of dining and entertainment options, this area is a hotspot for professionals seeking both career growth and a high quality of life. Enjoy the shores of Lewisville Lake, visit unique art galleries, catch a show at The Colony Playhouse, or cheer on the Dallas Cowboys at AT&T Stadium just a short drive away. Discover the opportunities waiting for you in The Colony and take the next step in your career today!